Terms & Conditions
Guests may book in advance or on arrival. Rooms are subject to availability and the Gullivers Hotel reserves the right to refuse a reservation for good reason.
Unless otherwise stated all rooms and packages require a credit/debit card to guarantee the reservation. Payment for all bookings is taken in full at the time of making the booking. By providing your card details you are authorising the debiting of the card provided. We accept the following methods of payment: Mastercard, Visa Debit.
(Reservations made less than 28 days ahead of arrival)
Standard reservations may be cancelled up to 24 hours before arrival without charge. Cancellations made after this time or no shows will incur a charge of one night’s room rate.
ADVANCED PURCHASE & PACKAGE RESERVATIONS
Advanced purchase reservations receive a 10% discount. Advanced purchase is available for reservations made 28 days or more ahead of arrival.
Advanced purchase and Package reservations may be cancelled up to 7 days prior to arrival without charge. Full refund applies.
Reservations cancelled from 7 days to 1 day prior to arrival will receive a 50% refund.
Reservations cancelled on the day of arrival or no shows will be charged 100% of the total cost of the reservation. No refund will be given.
If you decide to shorten your stay you must inform us by 10 am on the day otherwise you will be charged the cost of one night’s accommodation per room booked.
We will only make refunds to the payment card that you have used to make your reservation. We will normally credit refunds to your card within 10 days.
Tax and Service Charge:
The Gulliver’s Hotel quoted room rate is inclusive of VAT (at the current rate) and service charges.
Arrival and Departure:
Guests may check-in at any time from 3pm on the day of arrival. All rooms that have been secured by credit or debit card will be held until 11am on the following day. Please refer to our cancellation policies.
On the day of departure all guests are kindly asked to vacate their rooms by 10.30am. Any extension to the check out time either pre-arranged or as a late departure, may incur a charge upon departure.
The hotel has a selection of specifically designed accessible rooms. Please contact the hotel on 01925 230088 to discuss specific individual requirements and availability of appropriate rooms.
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply. A copy of the Act is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it. If we are unable to locate the owner and if the item is not reclaimed within 3 months of the guest’s departure it will be disposed of by the hotel.
Car Parking is available adjacent to the hotel. Although every reasonable care is taken the Hotel cannot take any responsibility regarding guests' cars.
The Gullivers Hotel recognizes children as being 15 or under. Please be aware that individuals over 15 will be classed as adults and charged accordingly on arrival.
It is our policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Manager, or if any inappropriate behavior is brought to the attention of the Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest’s actions, the Police may become involved at the guest accommodation’s discretion, or guests may be asked to leave the premises.
In accordance with current UK legislation smoking is not permitted in any part of the hotel. Guests failing to comply will have their stay immediately terminated without refund, and will incur liability for additional cleaning charges plus charges for any subsequent loss of revenue. The outstanding balance may be charged to the debit/credit card that was charged with the initial deposit.
Removal of Hotel Property:
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Tampering with Fire Detection systems and Fire Fighting equipment:
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the accommodation, including detector heads in public areas and bedrooms, break glass points and fire extinguishers.
Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the guest accommodation due to their actions and additionally may be asked to leave the premises.
Depending on the severity of the guest actions, the Police may become involved at the accommodation’s discretion.
Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address
Limitation of strict liability:
The hotel’s strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.
We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in any way. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.
For those visiting Gullivers World Theme Park please see the Terms & Conditions of entry to the Park.