The following terms & conditions are valid for all Gulliver’s breaks booked directly through the Gulliver’s website, hotline or on Park and any Gulliver’s breaks that are sold through approved third parties. Gulliver’s breaks sold through third parties may have additional terms & conditions imposed by the relevant third party and you should make sure you have read and understood all applicable terms & conditions prior to your booking. There are two types of break available to book;
These breaks do not include entry into the main Gulliver’s theme parks or any additional Gulliver’s attraction which must be purchased separately and will be subject to separate terms and conditions.
These breaks will include entry into either, the main Gulliver’s theme parks, or any additional Gulliver’s attraction or a combination of these attractions. Your confirmation will specify which Gulliver’s attractions may be accessed within the purchase price of your Stay and Play break. Please note that the availability of the main Gulliver’s theme parks, any additional Gulliver’s attraction and specific rides, restaurants, attractions and facilities within each Gulliver’s attraction, differs throughout the year. It is your responsibility to check the website www.gulliversfun.co.uk before booking to ascertain what will be open and available to you during your break. Other than in accordance with clause 5.4 below, Gulliver’s will not be responsible for rides and attractions being closed during your break where this is a planned closure and was published on our website at the time of your booking. No refund or compensation will be given in these circumstances as the price of the break already reflects what rides, restaurants, attractions and facilities are due to be available.
You can book through the website www.gulliversfun.co.uk or by telephoning 01925 444 888 (telephone booking fee applies). Please note that you must be over 18 to make a booking. Full payment is required at the time of making your reservation. Payment may be made online or by telephone.
We accept payment by credit/charge or debit card only. Credit/charge and debit cards will normally be authorised and charged to your account within one working day. We accept MasterCard or Visa. Our current charge for card transactions is 0% however this is subject to change.
The price for your break and any additional charges, along with details of payments made and due will be confirmed to you by email within 24 hours of your booking. Please make sure your email address is correct at the time of booking. Please check the details on your confirmation carefully. If any of the details are inaccurate or no longer apply, please inform our reservations team immediately. Failure to meet the payment schedule detailed in your confirmation will result in the cancellation of your reservation, and the forfeiture of your deposit. Please note that no payment reminders are sent.
When we receive the required payment and you have received a confirmation, a contract is formed. Your receipt of a confirmation will be deemed to have taken place 24 hours after booking if sent electronically and within 10 days if sent by post. If you have not received your confirmation within these timescales please contact us immediately. Please be aware that if a technical error causes the price quoted and paid to be substantially incorrect, we reserve the right to refund the payment and cancel the reservation. Your principal contract is with Weavers Close Limited. The contract is made up of the confirmation and these terms (which we sent to you following your telephone reservation or which you accepted online at the time of booking). In respect of all Stay and Play bookings, additional terms and conditions relevant to the main Gulliver’s theme parks, and additional Gulliver’s attractions (all available on the website www.gulliversfun.co.uk ) will also form part of the contract. Our contract with you binds you (the person named on the confirmation), and all members of your party, including children. All members of your party must accept this contract, which remains in effect until the last of your party has left Gulliver’s.
Gulliver’s prices are subject to change. The most up-to-date prices are on our website and will be quoted when you make a reservation. The quoted price will be inclusive of VAT (at the current rate) and service charges. The agreed price for your break will be on the confirmation.
This price includes:
The price does not include:
Once you have booked and paid for your holiday in full, we guarantee that your holiday price will not change.
We welcome guests with a disability, restricted mobility, particular care or medical requirements. However, we need to know of any special needs at time of booking so we can ensure that our services are as accessible as reasonably possible. Please call our reservations team on 01925 444 888 so that we can discuss your requirements along with availability, suitability and any reasonable adjustments we are able to make.
If you will need to dispose of clinical waste during your stay, please inform the reservations team when booking.
Should you wish to make a change to your booking once it is confirmed, we will endeavour to meet your request. Changes are possible 12 weeks or more before your holiday start date. A charge of £35 will be payable for each alteration. Each alteration is subject to availability. Please note that you will also incur additional charges if the cost of your holiday rises. No refund will be given should the new dates be less than your original dates.
You may cancel your break at any time. However, an administration fee of £35 will apply. In addition to the administration fee, a cancellation fee will be charged.
You can only cancel your break with us by telephoning our cancellations desk on 01925 444 888 and you must obtain written confirmation of your cancellation via email or post as proof of the same. Once cancelled the booking cannot be reinstated.
If you wish to cancel main Gulliver’s theme parks, Nerf Zone, Splash Zone, S-Fear or any additional Gulliver’s attraction bookings which were not included in the cost of your break but booked separately, a separate arrangement applies. Please refer to the terms and conditions relevant to the specific Gulliver’s attraction all of which are available on the website www.gulliversfun.co.uk
We reserve the right to cancel your booking at any time should it become impossible for us to provide the break you have booked or if we have any reason to believe that you or any member of your party are or appear to be of a disruptive influence on the other guests or if a technical error has occurred in processing your booking.
Gulliver’s in its absolute discretion reserves the right to close the whole or any part of the Accommodation and/or any facilities within the Accommodation and/or any Attraction at any time or to restrict the number of persons staying at the Accommodation. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if we reasonably consider the circumstances so require.
If the whole or any part of the Accommodation is closed for any of the reasons set out above, we shall use reasonable endeavors to notify you as soon as is reasonably practicable of such closure. We reserve the right to offer a substitute booking on an alternative date in substitution for any other form of redress. We reserve the right to amend a booking reservation but not to a lesser value or quality. You will be notified in writing as soon as reasonably practicable of any such amendment.
Where we cancel your holiday before you arrive we will refund any payment made to us but we will not pay any additional compensation.
After your arrival, we have the right to cancel your booking, or to instruct you or your party to leave Gulliver’s immediately, without compensation or refund, should you or any of our party breach the terms of this contract.
In these circumstances however we will not be liable for any further compensation.
Where refunded, payments made by credit/charge or debit card will be refunded to the same card, less any non-refundable payment.
Gulliver’s insists upon reasonable standards of behaviour from all our guests. Excessively noisy or disruptive behaviour, or behaviour which has a negative effect on the amenity of other guests, is unacceptable. We will not tolerate offensive or illegal behaviour, or aggression towards Gulliver’s staff or guests. In such circumstances, we may involve the police, and/or require you and/or any member of your party to leave the site immediately. No refunds or compensation will be given in these circumstances and we reserve the right to refuse any future bookings from you or any member of your party. Breakages within and damages to your accommodation require immediate payment which will be charged to the card that payment was made with in accordance with clause 16 below.
There must be at least one capable and responsible adult over the age of 18 in every accommodation unit, who is responsible for the supervision of all members or your party under the age of 18. Children remain the responsibility of their parents or guardians at all times. It is important that parents always know where their children are and supervise them at all times.
Your personal belongings remain your responsibility at all times. Please lock your vehicle securely and remove all valuable items from view. Please ensure your accommodation is locked and secure when you leave it. If we find any lost property, we will make every reasonable effort to locate the owner and return it. If we are unable to locate the owner and if the item is not reclaimed within 3 months of the guest’s departure it will be disposed of. Please note that it is your responsibility to pay for postage for any items that you wish to have returned.